Partner FAQ
Common questions about the Quarksoft partnership.
How is this different from a reseller program?
You're not reselling our services. You're introducing your clients to a specialist partner — the same way you introduce them to Microsoft for productivity or Datto for backup. Quarksoft is a named vendor in your technology stack. You choose how billing works for each client: we invoice your MSP so you can bill your client, or we bill the client directly and pay you a commission.
Does the client know about Quarksoft?
Yes. This is a transparent relationship. The client knows Quarksoft builds their custom software, the same way they know Datto handles their backup. Your value is that you identified the need, facilitated the engagement, and manage the broader technology relationship. That's a higher-value position than being an invisible middleman.
How do I get paid?
Two options. Invoice: We bill your MSP at published rates and you bill your client at your own markup — you control the margin. Commission: We bill the client directly and pay you an ongoing monthly commission once the client is paid up. You choose the model that fits each client. Specific rates are discussed during partnership onboarding.
What if the client contacts Quarksoft directly later?
Your referral is tracked permanently. If a client you introduced to Quarksoft stays on plan, expands, or re-engages later, you continue to earn on that relationship. We have zero incentive to cut you out — the partnership works because we both benefit from the client's success.
Who handles support?
Clean boundaries. You handle infrastructure, networking, general IT — everything you already do. Quarksoft handles everything related to the custom software: bugs, enhancements, deployments, production issues. The client knows exactly who to call for what. No confusion, no finger-pointing.
Who owns the code?
The client owns everything — all code, documentation, deployment instructions, database schemas. If the client cancels with 30 days notice, they receive the full handoff package. This is true regardless of how the engagement started.
What's the commitment?
Month-to-month on both sides. No long-term contracts for clients, no exclusivity requirements for partners. We earn continued business by delivering results, not by contract terms. If the partnership isn't working for either side, either side can walk away.
Who pays for the Activation Sprint?
Fixed price, starting at $999. Often delivered in under 2 weeks. The client gets a working prototype — real software against their data, not mockups or wireframes.
Have More Questions?
Let's talk. We'll walk through the partnership and see if there's a fit.