Redefining What to Expect from a CRM Solution

NetSuite CRM Process

NetSuite CRM+ delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a single cloud CRM solution.

And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management, partner management and marketing effectiveness capabilities as standard.

Key Benefits

  • Clear visibility into sales, service and marketing performance
  • Streamlines quote-to-order processes
  • Elevates productivity with a 360-degree view of your customers
  • Improves sales performance through forecasting, upsell and commission management
  • Drives collaboration with partners
  • Increases customer service productivity and reduces case resolution times
  • Manage multinational sales and services organizations, with Global CRM.
  • Sales Force Automation

    Optimize sales processes with complete opportunity management, and get powerful tools to drive performance including sales forecasting, commission management, upsell management and more.

  • Customer Service Management

    Drive service with complete case and escalation management, and accelerate service with knowledge base management, customer self-service and more.

  • Partner Relationship Management

    Improve collaboration with partners through partner relationship management (PRM) that delivers joint marketing campaigns, joint lead management, partner commissions and order processing.

  • Marketing Automation

    Grow faster with almost unlimited customer segmentation and targeting capabilities, email marketing and true marketing program ROI analysis.

  • Mobile

    Comprehensive support for mobile devices—iPhone, iPad, BlackBerry or Windows Mobile—ensures that your employees can access NetSuite when and where they need it.

  • CRM Analytics and Reporting

    Fingertip access into sales, marketing and customer service information lets you measure and optimize performance—you even get back-office metrics for total business visibility.